Contact Us
Aren't sure where to start? We are here to help! Please fill out the contact us form below and someone will reach out to you very soon.
Aren't sure where to start? We are here to help! Please fill out the contact us form below and someone will reach out to you very soon.
Humana Behavioral Health
2001 W. John Carpenter Freeway
Irving, TX 75063
General Questions:
Phone: 1-800-207-5101
Fax: 1-866-771-0574
If you or a covered family member are in a life-threatening situation, call 911 or go to the nearest hospital. The hospital will contact us through the 800 number on your benefit card, and a licensed professional Humana Behavioral Health staff member will assist you. In consultation with hospital staff, the Humana Behavioral Health care manager will authorize the appropriate level of care. Depending on your benefit plan, it may be necessary for you to be transferred to a facility that is participating in Humana Behavioral Health's network.
Call the toll-free number on your insurance or member card or call 1- 800-777-6330, if you do not have your card. If it is necessary for you to talk with a licensed clinician, the customer service representative will transfer your call to a clinical care manager. This professional will conduct a telephone assessment and provide you with recommendations regarding treatment options.
Humana Privacy Office at 1-800-777-6330
For more information about Humana Behavioral Health’s QI program, call 1-866-270-4223 or e-mail QI@humanabehavioralhealth.com.
Phone: 1-800-777-6330.
Note: Network providers may check claims, eligibility and authorizations online. Sign in (link opens in new window) orregister (link opens in new window) for the Humana Behavioral Health Provider Portal.
Questions
Please feel free to call us at the number on the back of the member's card or at 1-800-777-6330.
Phone: 1-800-890-8288
E-mail: behavioralhealthproviderservices@humana.com (link opens in new window)
Note: Your message will be sent using standard unsecured e-mail. Please do not send confidential patient, provider, or business information via e-mail.
Send e-mail corrections to behavioralhealthproviderservices@humana.com (link opens in new window) or download form below.
For All Providers (except CA)( 66 KB) Download Address Update Form PDF
English (link opens in new window)
For CA Providers
( 66 KB) Download Address Update Form PDF
English (link opens in new window)