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Humana Behavioral Health
2101 W. John Carpenter Freeway
Irving, TX 75063
Humana Behavioral Health customer service representatives provide live voice response 24 hours a day, 7 days a week, including holidays, 365 days a year.
If you or a covered family member are in a life-threatening situation, call 911 or go to the nearest hospital. The hospital will contact us through the 800 number on your benefit card, and a licensed professional Humana Behavioral Health staff member will assist you. In consultation with hospital staff, the Humana Behavioral Health care manager will authorize the appropriate level of care. Depending on your benefit plan, it may be necessary for you to be transferred to a facility that is participating in Humana Behavioral Health's network.
Call the toll-free number on your insurance or member card or call 1- 800-777-6330, if you do not have your card. If it is necessary for you to talk with a licensed clinician, the customer service representative will transfer your call to a clinical care manager. This professional will conduct a telephone assessment and provide you with recommendations regarding treatment options.
Humana Privacy Office at 1-800-777-6330
Please feel free to call us at the number on the back of the member's card or at 1-800-777-6330.
Send e-mail corrections to firstname.lastname@example.org (link opens in new window) or download form below.For All Providers (except CA)
( 66 KB) Download Address Update Form PDF
For CA Providers
( 66 KB) Download Address Update Form PDFEnglish (link opens in new window)