Claims

Get details on submitting claims, along with appeal and dispute processes.

Submitting Claims

For Services from a Non-Network Provider:

Mail the forms provided to you by your mental health provider along with evidence of any payment made. Please ensure the following information is on the bill:

Insured's and patient's ID numbers and the group number
Total charge, diagnosis code and service code
Date of service, provider's name, provider license and tax ID number

Submit Claims by Mail to the Following Addresses:

All Claims (Except EAP and Humana Claims)
Humana Behavioral Health
2101 W. John Carpenter Freeway, Suite 100
Irving, TX 75063 USA

EAP Claims (including Humana EAP claims)
Humana Behavioral Health
2101 W. John Carpenter Freeway, Suite 150
Irving, TX 75063 USA

Appealing Claims

Humana Behavioral Health offers you the right to appeal any claims decision. Claims appeals should be made no later than sixty days from the date you receive your claims decision.

Request an Appeal Via E-mail, Phone or Mail

Phone: 1-800-777-6330
E-mail: G&Adept@humanabehavioralhealth.com (link opens in new window)
Mail: Be sure to attach any mitigating information to support your appeal of the original claims.
Humana Behavioral Health
2101 W. John Carpenter Freeway
Irving, TX 75063
Attn: Claims Appeal

Questions

E-mail: G&Adept@humanabehavioralhealth.com (link opens in new window)

Phone: Call the number on your insurance card or call 1-800-777-6330.