Claims
Get details on submitting claims, along with appeal and dispute processes.
Get details on submitting claims, along with appeal and dispute processes.
Mail the forms provided to you by your mental health provider along with evidence of any payment made. Please ensure the following information is on the bill:
All Claims (Except EAP and Humana Claims)
Humana Behavioral Health
2101 W. John Carpenter Freeway, Suite 100
Irving, TX 75063 USA
EAP Claims (including Humana EAP claims)
Humana Behavioral Health
2101 W. John Carpenter Freeway, Suite 150
Irving, TX 75063 USA
Humana Behavioral Health offers you the right to appeal any claims decision. Claims appeals should be made no later than sixty days from the date you receive your claims decision.
Request an Appeal Via E-mail, Phone or Mail
Humana Behavioral Health
2101 W. John Carpenter Freeway
Irving, TX 75063
Attn: Claims Appeal
E-mail: G&Adept@humanabehavioralhealth.com (link opens in new window)
Phone: Call the number on your insurance card or call 1-800-777-6330.