Frequently Asked Questions (FAQs)
Find answers to commonly asked member questions below.
Humana Behavioral Health has network providers and practitioners located across the country in all 50 states. A Humana Behavioral Health representative can assist you in selecting an appropriate practitioner or facility near you. You may also locate a Humana Behavioral Health practitioner or facility near you with our online provider directory.
Find a provider with the Humana Behavioral Health Provider Lookup Tool (link opens in new window)
Depending upon your particular benefit plan, benefits may be paid at a reduced rate or not at all, if you see an out-of- network provider. It is recommended that you call Humana Behavioral Health to verify your benefits prior to seeing a physician.
You can do two things if you would like to nominate your provider to be part of the Humana Behavioral Health network:
Please call the Humana Behavioral Health number on your card and give specific information to the customer service representative. The information will be forwarded to the appropriate department for an immediate review. In addition, a Humana Behavioral Health representative can assist you in deciding whether you need a referral to a different Humana Behavioral Health provider in your area.
It is best to call Humana Behavioral Health to determine if your plan requires authorization prior to seeing a practitioner.