Humana’s Autism Center of Excellence

We’re here for you

The Autism Center of Excellence (CoE) is a well-rounded support system for members (and their families) who have been diagnosed with autism spectrum disorder (ASD) or have requested service through our clinical team.

How specialty care works

Our dedicated clinical team handles many autism services and consists of professional counselors, registered nurses, social workers and patient advocates. When you contact the CoE, you’re assigned a patient advocate who will help you get the most out of the resources we offer. Your advocate stays in close contact with your doctors, behavioral health professionals, community case managers and others to make sure you’re receiving the best care.

1 in 68 children are diagnosed with autism; autism spectrum disorders are 3 to 4 times more common in boys than girls, according to the Centers for Disease Control and Prevention.

Your patient advocate:

  • Keeps an eye on treatment goals and progress
  • Is knowledgeable about the latest autism therapies
  • Helps you stay on track with medications
  • Locates community resources
  • Answers your questions
  • Works with you as long as a treatment plan exists

Meet Jake, Autism Champion

“People with autism are smart,” says Jake Edwards, who met the vice president, the Pope and took part in a White House panel discussion on autism all in the same week. Jake and his parents, Jenn Lynn and Chris Edwards, are on a mission to educate others about autism.

What is autism?

People with autism have difficulty—in varying degrees—with social, verbal and non-verbal skills, and may also exhibit repetitive behaviors. Autism is officially defined by the American Psychiatric Association (APA) as “…a range of complex developmental disorders that can cause problems with thinking, feeling, language and the ability to relate to others.” People living with autism often have a hard time having one-on-one conversations or building relationships. Many also lack motor coordination and struggle with sleep and stomach issues. However, some people with autism have well-developed skills in the arts, math and science. It’s important to remember that ASD affects everyone in a different way—and they have strengths and weaknesses, just like everyone else.

Early detection can make a difference

There is no medical test for autism, but most children can be reliably diagnosed between 18 and 24 months, according to the National Institute of Mental Health (NIMH). The APA agrees and says that an autism diagnosis is based on a child’s behavior in comparison to others of the same age, and that “early diagnosis and treatment are important for improving the quality of life for people with autism and their families.”

The Centers for Disease Control and Prevention, or the CDC, has a wide variety of autism resources, including:

  • A checklist of your child’s developmental milestones
  • Information on how to act early if you notice signs of autism in your child
  • The Autism Case Training series, which is aimed at educating future healthcare professionals but can also be accessed by anyone interested in a more in-depth understanding of autism
  • Visit NIMH’s autism spectrum disorder page to learn more about living with autism, who is at risk and what’s being done with clinical trials.

How to contact the CoE

  • Call 1-866-427-7478 (TTY: 711) and follow the prompts (7am to 6:30pm Monday – Thursday, Eastern time; 7am to 6pm Friday, Eastern time).
  • Be ready to validate your eligibility.
  • When asked, choose “benefits,” then “mental health benefits.”

About the CoE

The CoE has incorporated national guiding principles and collaborates with select national, regional, and state organizations interested in improving the quality of care and treatment outcomes for individuals with ASD. Our goal is to proactively seek innovative ways to both improve outcomes and control costs to care for individuals with ASD and their families.