Learn about Your Member Rights and Guidelines

Read more about your member rights, privacy and the process for appeals and complaints.

Includes a brief description of the various individual rights and the appropriate process for invoking one of these rights.

• All States (Except CA): English | Spanish
• California: English | Spanish

Medicare and Commercial members, click here (link opens in new window) and scroll down to “Grievances” or “Appeals” to read information about Humana’s Grievances and Appeals policy, including contact information.

To access more Grievances and Appeals forms, click here (link opens in new window) and scroll down to “Grievance and Appeals Request forms” to access the form you need.

Humana Behavioral Health's clinical practice guidelines help you understand treatment options for common behavioral health conditions. Read more (link opens in new window)