Learn about Your Member Rights and Guidelines

Read more about your member rights, privacy and the process for appeals and complaints.

HIPAA

Learn more about the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and how to access the HIPAA patient consent to release information form.Read more (link opens in new window) 

Member Resources

Member Rights and Responsibilities

Includes a brief description of the various individual rights and the appropriate process for invoking one of these rights.

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Member Grievances and Appeals

Medicare and Commercial members, click here (link opens in new window) and scroll down to “Grievances” or “Appeals” to read information about Humana’s Grievances and Appeals policy, including contact information.

To access more Grievances and Appeals forms, click here (link opens in new window) and scroll down to “Grievance and Appeals Request forms” to access the form you need.

Member Complaints

Describes the process for a member to initiate a complaint about services or providers.

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Related Resources

Provider Clinical Practice Guidelines

Humana Behavioral Health's clinical practice guidelines help you understand treatment options for common behavioral health conditions. Read more (link opens in new window) 

Policy Prohibiting Financial Incentives

Humana Behavioral Health's clinical practice guidelines help you understand treatment options for common behavioral health conditions. Read more (link opens in new window)