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Humana Behavioral Health is dedicated to supporting providers' administrative needs and strives to reduce administrative expenses and improve operational efficiency.
Note: Claims for covered services submitted to Humana Behavioral Health or the payor identified by Humana Behavioral Health should be received within sixty (60) days of the date of service.
By using the Humana Behavioral Health Provider Portal to submit outpatient claims, you can save time, increase efficiency and find needed information at the click of a mouse.
Log in or register for the Humana Behavioral Health Provider Portal.
Submit Claims to the Following Addresses:
All (Except EAP and Humana Claims)
Humana Behavioral Health
2101 W. John Carpenter Freeway, Suite 100
Irving, TX 75063 USA
EAP Claims (including Humana EAP claims)
Humana Behavioral Health
2101 W. John Carpenter Freeway, Suite 150
Irving, TX 75063 USA
Humana Claims
Humana
PO Box 14601
Lexington KY 40509
You may have the right to appeal Humana Behavioral Health's adverse claims denial. To file a claims appeal, please follow the appeal instructions attached to your Explanation of Payment.
If your Explanation of Payment instructs you to file your appeal with Humana Behavioral Health you may submit your appeal request in writing to the address listed below. Please include your reason for appeal and attach any mitigating information to support your request.
Mail:
Humana Behavioral Health
Attn: Grievances and Appeals
2101 W. John Carpenter Freeway
Irving, TX 75063 USA
Email:
HBH_Grievances_and_Appeals@humana.com
Additional Assistance
For additional questions regarding claims appeals please use the number listed on the client’s insurance card or 1-800-777-6330 extension 1520100.
Quality service and patient safety are the driving force behind everything we do.
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